By ordering UMaxHosting’s products and/or services, you agree to the Terms and Conditions of the Agreement. UMaxHosting reserves the right to suspend, cancel or terminate any service provided without refund or warning for any reason if the terms of this Agreement or our Acceptable Use Policy are violated.
UMaxHosting provides a 24 hour, no questions asked money back guarantee. To request a refund, please open a support ticket to our Billing Department and allow up to three (3) business days for processing.
Definition of “Unmanaged”:
Our unmanaged services are designed for customers with knowledge of the Linux Command line as well as basic networking terminology and understanding. UMaxHosting is only responsible for the following:
- Server Access
- Network Access
- Billing Area Access
- OS Templates
However, if time permits UMaxHosting will make an effort to try to help every client the best we can, but as this service is “unmanaged” all extra support is on a “best-effort” basis.
We take various different proactive measures in order to help avoid hard disk failure as well as data loss. We do this by backing up our infrastructure to an offsite location in event of a natural disaster or large scale event. Additionally, all of our servers are configured with enterprise level hard disks as well as enterprise RAID cards configured in RAID-10. However data loss is always possible and it is up to the client to retain up to date backups in multiple locations – we will not be responsible to any data loss. If you need help setting up a secure backup system, our team would be more than happy to point you towards the right direction!
UMaxHosting accepts payment through PayPal, Credit Cards, cryptocurrency, and Alipay. Prior to activation of your account and provisioning of your services you agree to allow UMaxHosting to charge your provided payment method. You may Opt-In for recurring payments, by doing so you agree to allow UMaxHosting to charge you at defined intervals. Failure to pay your invoice by the due date will result in a 10% late fee. Failure to pay your invoice before 3 days after your due date will result in a suspension of your account and services until you pay your outstanding balance as well as any applicable late fees. Chargebacks and billing disputes will result in an automatic suspension of your account.
UMaxHosting has a zero tolerance aginst email SPAM (unsolicited email messages). Any account found to be part of an email spamming system will be immediately terminated without refund.